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To report a problem, give us a call at
1-604-822-1348 or complete the request support form below.
BCNET Monitoring
UBC IT provides 24X7 monitoring support for BCNET. For up-to-date network service bulletins, click here.
24/7 = Level 1 Support
BCNET provides 24-hour support service seven days a week. The Network Operations Centre (NOC) provides 24/7 support by monitoring the network for problems, taking problem calls and providing Level 1 analysis of network problems and coming up with solutions.
16/7 = Level 2 Support
For resolution of hardware problems, we provide Level 2 support. Experts are available16 hours a day, seven days a week. Problems are escalated to Level 2 when there has been a hardware failure requiring replacement, prioritized based on the scope of the problem.
8/5 = Level 3 Support
The Network Management Centre (NMC) staff is available during regular business hours for problem analysis and resolution such as for routing anomalies. If the Network Operations Centre identifies a high-priority problem, such as a core or a large portion of the network without service, then staff will escalate the problem to the NMC during non-business hours.
Request Support Form
To report a problem, give us a call at 1-604-822-1348 or complete the following form. All fields are required.
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