BCNET Monitoring
UBC IT provides around-the-clock monitoring support for BCNET. BCNET customers receive three levels of support:
 
24/7 = Level 1 Support
BCNET provides 24-hour support service seven days a week. The Network Operations Centre (NOC) provides 24/7 support by monitoring the network for problems, taking problem calls and providing Level 1 analysis of network problems and coming up with solutions.

16/7 = Level 2 Support
For resolution of hardware problems, we provide Level 2 support. Experts are available16 hours a day, seven days a week. Problems are escalated to Level 2 when there has been a hardware failure requiring replacement, prioritized based on the scope of the problem.

8/5 = Level 3 Support
The Network Management Centre (NMC) staff is available during regular business hours for problem analysis and resolution such as for routing anomalies. If the Network Operations Centre identifies a high-priority problem, such as a core or a large portion of the network without service, then staff will escalate the problem to the NMC during non-business hours.